soory late: CHAPTER 3:STRATEGIC INITIATIVE

Assalamualaikum,,well here we go again with new topic.For this chapter we need do 'something' which is presentation..we need to present it in front  the class.For this chapter my group presenting BPR.wel we ne go through the CRM and SCM first...(to many difficult item to write about).Wait n c..hihihi

This chapter introduces high-profile strategic initiatives that organization can undertake to help it gain competitive advantages and business efficiencies-supply chain management, customer relationship management, business process re engineering, and enterprise resource planning.

1. (SCM)
2. Supply Chain Management


Supply chain management (SCM) involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. The four basic components of supply chain management are:


1) Supply chain strategy: the strategy for managing all the resources required to meet customer demand for all products and services


2) Supply chain partners: the partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics.


3) Supply chain operation: the schedule for production activities including testing, packaging, and preparation for delivery. Measurements for this component include productivity and quality.


4) Supply chain logistics: the product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing.

SCM sofware can enable an organization to generate efficiencies within these steps by automating and improving the information flows throught and among the different supply chain components.






2. CRM


• Customer Relationship Management




Customer relationship management (CRM) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
CRM allows an organization to gain insights into customers' shopping and buying behaviors in order to develop and implement enterprise wide strategies.
Understand all customer communication allows the organization to communicate effectively with each customer. 
It gives the organization a detailed understanding of each customer's products and services record regardless of the customer's preferred communication channel.

- CRM Strategy
According to Michael Boyd director at Eddied Bauer, said that 'CRM is a business strategy to try to optimize profitability, revenue, and satisfaction at an individual customer level'.
CRM is not just technology , but also a strategy that an organization must embrace on an enterprise level.
CRM system also allos an organization to treat customers as individuals, gaining important insights into their buying preferences and behavior and leading to increase sales, greater profitability, and higher rate of customers loyalty.
                            

                          

3.my best chapter!!(BPR)
• Business Process Reengineering
- A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
- Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.
+ The purpose of BPR is to make all business process the best in class.
+ BPR echoes the classic belief that there is one way to conduct tasks.

- Finding Opportunity Using BPR


Companies frequently strive to improve their business processes by performing tasks faster, cheaper, and better. A company could improve the way that it travels the road by moving from foot to horse and then from horse to car.
Creating values for the customers is the leading factor for instituting BPR, and information technology often plays an important enabling role.

                                   

- Pitfalls Of BPR
One hazard of BPR is that the company becomes a wrapped up in fighting its own demons that it fails to keep up with its competitors in offering new products or services
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4.ERP
• Enterprise Resource Planning
Today's business leaders need significant amounts of information to be readily accessible with real time views into their businesses so that decisions can be made when they need to be, without the added time of tracking data and generating reports.

Enterprise resource planning  (ERP) integrates all departments and functions throughout an organization into a single IT system (or in Enterprise Resource Planning Today's business leaders need significant amounts of information to be readily accessible with real time views into their businesses so that decisions can be made when they need to be, without the added time of tracking data and generating reports. Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise wide information on all business operations.

 The issue ERP intends to solve is that knowledge with in a majority of organizations currently resides in silos that are maintained if a select few, without the ability to be shared across the organization, causing inconsistency across business operations.Integrated set of IT systems) so that employees can make decisions by viewing enterprise wide information on all business operations.

The issue ERP intends to solve is that knowledge with in a majority of organizations currently resides in silos that are maintained if a select few, without the ability to be shared across the organization, causing inconsistency across business operations.
                                             

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CHAPTER 2:IDENTIFYING COMPETITIVE ADVANTAGES

Assalamualaikum,,,here we meet again!!ok for this chapter we will know alot of new thing about business..
               


To survive and thrive, an organization must create a competitive advantage.

Competitive advantage is a product or service that an organization's customers place a greater value on than similar offerings from a competitors.

- When an organization is the first to market with a competitive advantage, it gains a first-mover advantage.The first-mover advantage occurs when an organization can significantly impact its market share by being first to market with a competitive advantage.

- As organizations develop their competition advantages, they must pay close attention to their competition through environmental scanning.Environmental scanning is the acquisition and analysis of events and trend in the environment external to an organization. Information Technology has the opportunity to play an important role in environmental scanning.

- Organizations use three common tools to analyze and develop competitive advantages:

1) the Five Forces Model (MICHAEL PORTER,UNI.PROFESSOR AT HARVARD BUSINESS SCHOOL.

                                              

• The Five Forces Model

- For a business to prosper it must be able to quick respond to all form of competition from its rivals.

- The Five Force Model by Michael Porter helps determining the relative attractivenes of an industry and includes the following five forces:

1. Buyer power is assessed by analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
2. Supplier power is assessed by the suppliers' ability to directly impact the price they are charging for supplies (including materials, labor, and services).
3. Threat of substitute products or services is high when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
4. Threat of new entrants is high when it is easy for new competitors to enter a market and low when there are are significant entry barriers to entering a market.
5. Rivalry among existing competitors is high when competition is fierce in a market and low when competition is more complacent.

                                          2) the three generic strategies

                                  

                                                               3) value chains.

                                  

                                

Chapter ONE: BUSINESS DRIVEN TECHNOLOGY.

Assalamualaikum...hye..bertemu kembali disini.ramai yang tanya macam mana na buat blog..n senang je buat blog ni,k jangan na merapu lagi kita terus belaja secara serius..JENGJENGJENG...
Ok.for chapter one we have learn about what is IT n why we need to learn about IT.

this video will explain more.be happy..hihihi

WHAT??   

 Information Technology: It is a field concerned with the use of technology in managing and processing information.Today, the term information technology has ballooned to encompass many aspects of computing and technology.

- Information technology in and of itself is not useful unless the right people know how to use and manage it.Information technology can be an important enabler of business success and innovation.

                                            

- Management Information Systems (MIS): It is a general name for the business function and academic discipline covering the application of people, technologies,and procedures--collectively called information systems--to solve business problems.- Some examples of management information system are marketing, finance, operations, and human resources

                                   

               IT Resources

 The plan and goal of the IT department must align with the plan and goals of the organization.

 Managers who understand what IT is, and what IT can and cannot do, are in the best position for success.

- people use- information technology to work with- information

      

                                            IT Cultures

- An organization culture plays a large role in determining how successfully it will share information.

- Culture will influence the way people use information.

- An organization's IT culture can directly affect its ability to compete in global market.Organizational Information Cultures

1. Information-Functional Culture : Employees use information as a means of exercising influence or power over others.
2. Information-Sharing Culture : Employees across departments trust each other to use information (especially about problems and failures) to improve performance.
3. Information-Inquiring Culture : Employees across departments search for information to better understand the future and align themselves with current trends and new directions.
4. Information-Discovery Culture : Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.

Information Technology's Impact on Business Operations

•  Information Technology is everywhere in business.
•  Information technology plays a critical role in deploying such initiatives by facilitating communication and increasing business intelligence.

• Information Technology Basics

ASSALAMUALAIKUM W.B.T.. hye semue..new sem new environtment n opkos la sebab belajar benda baru kan.siapa kata belajar tak best??(kadang2 tu ade la,,heheh)
k la na story morry sket..pasal subet baru sem nie,ada Mgt,Mkt,Law,Mdn n Fin..semua jenis core punya,,haduii macam mana la na survived macam ni??tengok la nanti macam manakan....

my friendssss!!!